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When your audio output changes, macOS signals all audio-aware apps to pause, and Menu Bar Controller respects that.

To disable this behavior, go to Settings → General and set Integration With System Music Controls to "Visual Only".

macOS hides menu bar icons when there isn't enough space.

You can also try a smaller icon style in the same settings.

The code input field is hidden by default; it only appears after a server check on startup. Firewalls, VPNs, or strict network settings can prevent this check from completing.

If the field still doesn't appear or the code is rejected, contact support.

This is almost always a local network permissions issue.

Guest Mode was likely enabled accidentally.

Open the Music Library window (⌘⇧L by default) to browse your Sonos Favorites and Sonos Playlists, and to search across every streaming service connected to your Sonos system: songs, albums, artists, playlists, stations, and podcasts. Anything you save as a Sonos Favorite in the official Sonos app appears in MBC as well.

Find the Volume element and click the expand icon in the top-right corner. Individual sliders for each speaker will appear below.

Hold the ⌘ (Command) key and click on any speaker you want to add to the current group. It joins immediately, no confirmation needed.

Yes, since version 7. Search in the Music Library window finds individual songs on your streaming services and plays them right away with Play Now, Next, or Later. And once a playlist is playing, open the Queue and click any track to jump to it. The one remaining limit comes from Sonos: third-party apps still can't list the tracks inside a streaming playlist before playing it.

Yes. After recording, your Intercom message is securely uploaded to a server using a random, private link. Your Sonos speaker downloads the message, and it is then permanently deleted. The messages are short-lived, password-protected, and accessible only to you.

Yes! The app supports both S1 and S2 speakers. Each appears as a separate Sonos system (household). Make sure all speakers are linked to the same Sonos account, then switch between systems in Settings → Sonos System.

If you purchased Menu Bar Controller before August 2025, you can unlock the new version for free.

Each Mac needs its own migration code. Return to the old app to generate a new one for each device.

Yes. App Store purchases are tied to your Apple Account and can be installed on all your Macs at no extra cost. Sign in to the App Store with the same Apple Account on each Mac and download the app.

Note: Users that migrated from the "Menu Bar Controller Lite" app need a separate migration code for each Mac.

Make sure all your Sonos systems are linked to the same account. You can transfer systems between accounts in the official Sonos app settings. If you don't see the household you want, check that you're logged in with the correct email address (visible in the official Sonos app settings).

This almost always means a different speaker group is selected in the app than the one that's actually playing. Click on the group that's currently playing and the info will update. If that doesn't help, quit and relaunch the app.

Sonos updates can sometimes cause speakers to disconnect from the Sonos cloud. Try unplugging one speaker from power, waiting 20 seconds, then plugging it back in. This usually reconnects them to the Sonos cloud. If this doesn't work, try unplugging a different speaker.

This is a known UI bug affecting macOS 13 (Ventura). When you click on other settings tabs, they jump back to General.

Unfortunately, we don't have a solution for this bug yet.

The Menu Bar Controller offers a 14-day free trial, after which it costs $12.99 as a one-time purchase (not a subscription) to unlock the app forever.

Yes, the Menu Bar Controller offers a Family plan that supports Apple's Family Sharing.

Family members with their own Mac just need to install the Menu Bar Controller on their Mac, and the purchase will automatically sync via Family Sharing.

We use Apple's standard payment system, so all payment processing is handled by Apple. If you're having payment issues, check your Apple account payment settings, make sure your billing address matches your payment method, and see Apple's payment guide. For account-specific problems, contact Apple Support directly.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

If you're having trouble with the app and want to give it another try first, reach out to support. I'd be happy to help get things working.